HOW TO RETURN A PRODUCT
You have the right to return a product within 15 days since the day you received it and ask for its replacement with another product or a different size. It should be underlined that the date written on the courier’s receipt is considered as the delivery date for the returned product, for deadline verification purposes.
In case a product is returned in Greece (for instance a potential change) customers are required to pay 5 euro.
In case of a product return from abroad, transport costs are fully covered by the person who returns the product. It is noted that in the case the customer requires a refund to a bank outside Greece, the refund is calculated based on the price the product had the date of the initial transaction. The transport cost and the expenses for the bank transfer are always paid by the customer (bank transfer cost for Banks inside EU: apx.11€).
In any case, returned products should be in the exact condition in which they were when received by the customer. This includes:
There should be no damages inflicted and their packaging should be the one that accompanies the product itself.
They should be in perfect condition (including their official packaging or wrapping)
They should be accompanied by every proper document they were received with (receipt, invoice etc.)
If the aforementioned prerequisites are met, you may send the product back to us in order for it to be replaced. Otherwise, we reserve the right to decline the product return.
The product return process is particularly simple and may be completed by calling our customer service department at +302431076377.
It is noted that the replacements always take into account the current price of the product as well as the extra cost of the transport. In case the replacement product has a lower price than the one you are returning, you will be given a discount coupon, equal to the difference of the two products. A refund for the above case is not possible.
The following items cannot be returned: underwear, swim suit, speakers - hands free as well as all TOMTOM products.
Return of Defective/Damaged Products
In cases where cultshop.gr can be held evidently liable for selling products that may be either defective or of poor quality, or have been falsely included in an order, or have been mispriced, or they have suffered any damages during transport, or they have come with a poor packaging etc., then cultshop.gr is fully responsible for replacing the product and covering both the transport costs for the product being sent back (the required delivery charge will be deposited to a bank account suggested by the customer) as well as that for the product being resent to the customer.
In order for our company to check if the product is defected, you have to send us photos of it via email at email@example.com.If you send us the product without following the procedure above, hou have to pay for all shipping costs including those that might be occured.Also our company has the right to deny receiving the above product.
Return conditions remain the same as those mentioned above.
ORDER CANCELLATION – WITHDRAWAL OPTION
You may cancel your order in any of the following phases:
a) Before receiving the product ordered – you may cancel your order by sending an e-mail at the web address firstname.lastname@example.org or calling +302431076377 daily from 09:00-14:00 and 18:00-21:00 for Mondays, Wednesdays and Fridays.
b) After receiving the product ordered, you may activate the withdrawal option within 15 days since the day you received the product.
However, it is vitally essential for you to be able to return a product, that every prerequisite – mentioned above and regarding damages of returned products etc – is fully met.
You have the right to return a product and receive a full refund. The refund is always based on the price, the product had on the day of the initial transaction. It is reminded that the total transport costs, which equal to 10 euros, are always subtracted from the refund (5 euro for the product being sent from us to you and another 5 euro for the product being sent back to us from you). The transport cost is free of charge for all customers who do not use the withdrawal option. The amount of the returned money will be deposited by our company within 14 working days, starting from the day we get the returned products and when all prerequisites for our return policy are fully met.
We would like to remind you that a refund is possible only when the customer uses the withdrawal option. In case of a product return/replacement with another of lower cost, you will be given a discount coupon equal to the difference of the price of the 2 products. In this case you will be also charged the transport cost of the new product which is 5 euros, as it is described on section 6, “How to return a product”.
If (including returns also) you choose to return the product using another Courier than Geniki Taxidromiki you will be charged the initial shipping costs which is equal to 5 euros plus the shipping costs for the returning products.