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Terms & Conditions

Our e-shop cultshop.gr welcomes you!

INTRODUCTION
These General Terms and Conditions of Use of the Website and purchase of the products / services of our Online Store (hereinafter referred to as the "Terms of Use") define your terms and conditions for browsing our Site and using it and our e-shop and governing the sales contract concluded between us for the purchase of products from our online store. Before joining our online store, we invite you to consult our Terms of Use and to make sure you agree with them. In the event of any disagreement with any of these Terms of Use, you must refrain from taking any action in our online store, including your simple browsing. However, any action you may have on our online store, such as browsing, signing up for our newsletter or buying our products, is considered as an unconditional acceptance of these Terms of Use.

1) WHAT the cultshop.gr OFFERS?
The e-shop cultshop.gr offers all Internet users the opportunity to buy at a competitive price a wide range of footwear products by promoting, promoting and reselling the products of its suppliers. The company chooses at its absolute discretion the products it will present to the consumer through culthop.gr as well as to renew and / or withdraw them at any time, without justification and without prior notice in any way.
Finally, the company's pricing policy and sales promotion methods through bids and / or discounts are solely determined by the company itself and may modify them at any time without prior notice in any way.

2) DELIVERY AND COMPLETION OF ORDER
Cultshop.gr works with dozens of suppliers, importers and manufacturers from Greece and abroad to offer you a wide range of products at the most competitive market prices.
Orders are completed by a specific process described in detail below, because sometimes, for reasons that are not in our own sphere of power, there is a case that a product that is available on our website is ultimately not available or not deliverable within of the delivery time listed at cultshop.gr. In order to be fully aware of the progress of the order you have placed but also protected against any such cases, the completion of your order is realized through the following steps:

- SEND REQUEST FOR ORDER
We encourage you to register as a user at cultshop.gr before making your first order placement so that you can make your service easier and easier than our online department store.
• free choice of products and placement in the "shopping cart"
• initiate an order request process, through the steps that you indicate,
• Complete all items of your order request, which appear on the order form
• Appear to the email address you have given us, an automated message, with the details of the order request that our company will receive.
Every time you send us a request to order, we must have accepted the present terms of use that govern our transactions as a whole.
Please remember that your requests are received by our company with the explicit reservation of thorough check of the availability of the products included in your order request, as at this stage your application has not yet been processed by our company.
Finally, we inform you that our company follows a strict privacy policy and only with your explicit consent (which you grant by submitting the form) is collected and processed in the safest and most diligent way.

- TREATMENT OF REQUEST FOR ORDER
At this stage, our company thoroughly scrutinizes the availability of all the products listed in your order request. Particularly :
• If there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm by e-mail to the email address you have declared and will include all the details. The shipment of the products will then take place based on the delivery schedule of our courier courier company.
• If there is not one of the items ordered and / or a product can not be available in the delivery time listed in our online store, then the responsible employee of our company will contact you by phone or via e mail to inform you of unavailability.
If for any reason none of the above two communications is feasible for a period of 10 days from sending your request for a request, then your request will be canceled automatically and you will have to send a new request again to us.

-- PHONE DELIVERY
If you choose to place your order by phone, you will need to know these terms and conditions.
With the final registration of your order from our service department, you automatically accept all terms and conditions.

3) HOW DO YOU PAY?
To pay for the products you are interested in buying, you can choose from the ways suggested by our company.
First you decide which payment process suits you. Then choose the appropriate form of payment at the appropriate place on your order form and then enter your required details.

For products with a value of less than or equal to 10 €, it is not possible to pay by cash but only by bank deposit or credit card.

We would also like to know that shipping and delivery are free of charge for all orders sent within Greece if they exceed 50 euros. For orders totaling less than or equal to 50 euros, shipping costs are € 5.

We recall that our company follows a strict policy of protecting your personal data, and all payment details you send to us are collected and processed with complete security and diligence and only upon your consent given by sending your request for your order. As far as payments by credit card are concerned, our company, in cooperation with Piraeus Bank, takes all the necessary security measures to ensure maximum protection in your electronic transactions.

4) PRODUCT DELIVERY & SHIPPING EXPENSES
At the same time as your order is confirmed, our company also informs you about the delivery time of the products you selected, which depends on the area you have selected to send the products to you.
The order will be sent to you by our company or by a carrier of our absolute choice, during working days and hours (Monday - Friday, 09: 00-18: 00).
Based on the delivery schedule of our courier company, deliveries are delivered as follows:
• within Attica within 1-2 business days from when your order is recorded in our online store,
• in county capitals within 2-3 business days of when your order is recorded in our online store,
• in other locations within 2-3 working days from when your order is recorded in our online store, except for remote locations that can be delivered within 4 business days.
Our company is not responsible for any delays due to force majeure or events beyond its control. Indicatively and not exhaustively, our company is not responsible for reasons of delivery delay due to delays in customs, intermediate loading / unloading areas, strikes or other strikes that affect the delivery of products to our warehouse by our suppliers, etc.
In any event of delay, our company will make every effort to contact you with the information you have given it to let you know and consult with you about the new delivery or delivery of another product.
While our company takes every possible measure to meet your need for information about any product availability, there is a possibility that our suppliers will have unexpected shortages or unavailability even after your order has been confirmed.
In this case, our company will again make every effort to contact you with the information you have given it to inform you of any possible completeness and to arrange with you for the new delivery or delivery of another product or the cancellation of the order for both parties and the non-interest-free refund of the money you have paid within a reasonable time.

We would also like to know that shipping and delivery are free of charge for all orders sent within Greece if they exceed 50 euros. For orders totaling less than or equal to 50 euros, shipping costs are € 5.

5) ORDER CANCELLATION - RIGHT OF EXEMPTION

It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to info@cultshop.gr or by telephone at 2431076377 daily 09: 00-14: 00 and further Monday, Wednesday, Friday 18: 00- 21:00. 

b) After receiving the product, you can exercise your right to withdraw within 15 calendar days of receiving the product.

It is clarified that in order to proceed with the return of the product, the above mentioned conditions must be met regarding damage to the returned products, etc.

Within 15 calendar days of the day you received the product, you are entitled to return it and receive your money back. The refund is always made at the purchase price of the product on the day of purchase, minus 10 euros for transport costs (5 euros for shipment and 5 euros for returning the product, amount that we do not charge to our customers at delivery of the order, provided they do not exercise the right of withdrawal). Your deposit will be made within 14 working days of receipt of the products to be returned and if they qualify for return products as described above.

It is recalled that a refund is only made if the right of withdrawal is used. In the event of a change with another product of lower value, you are entitled to a discount coupon equal to the difference resulting, minus € 5 relating to the transport costs of the change, as described in paragraph 6, "REFUNDS - CHANGES OF PRODUCTS".

In any case (including change), if you choose any other way of returning the product other than General Mail, you will be charged € 5,00 for the cost of sending your order from us to you as well as all expenses shipping your product to us.

6) EXTERNAL SHIPPING

1. Shipping to Cyprus
Missions to Cyprus are made by Geniki Taxydromiki.

2. Shipping to other countries
For shipments in the following countries (Albania, Macedonia, Bulgaria, Romania, Austria, Belgium, Germany, Switzerland, Netherlands, Italy) the payment method is Credit Card or BANK TRANSPORT only.
NOTE 1: Delivery of orders outside the European Union may incur additional costs for the recipient (taxes, duties, etc.) in accordance with
the legal status of each country. It would be good before your order, be aware of any additional costs that may arise upon the delivery of your order.
NOTE 2: For very specific cases (overweight products), it may be necessary to weigh the desired product in order to calculate the exact shipping cost.

3. Estimated delivery time
For all countries (excluding Cyprus), the estimated delivery time varies from 5 to 10 business days.

4. Returns - Changes
For any refunds - changes, for all the above countries, shipping costs are charged to the customer.

5. EL.TA.
All missions abroad (except Cyprus) are made by Greek Post (EL.TA).

7) REFUNDS - CHANGES OF PRODUCTS
You have the right to return the product you received within 15 calendar days and request that it be replaced with another size or other product. We emphasize that the date of dispatch of the returned product is the one indicated by the courier on the receipt to check the date.
For returns within Greece (as in case of change) you will be charged € 5.
For reimbursements from abroad, the transport costs of all routes are heavy on the one who makes the return. Please note that if a refund is requested from a bank outside Greece, the final amount returned to the customer is calculated based on the value of the product at the date of purchase, minus shipping and remittance costs to a foreign bank (indicatively € 11 to a bank within the EU).
In any case, return products must be in the state received by the customer. This means:

Do not damage and the packaging is the one that normally accompanies the product.
Be in excellent condition (with factory packaging, ie box or jelly)
Be accompanied by all the documents with which the product was delivered (eg, Proof of Retail, Invoice, etc.).
If the above conditions are met, you can freely send it back to us for replacement. Otherwise, we reserve the right not to accept the refund.

The following products are not returned: Underwear, swimwear, hands-free and TOMTOM products

The return process is simple and it is always done by phone with us at 2431076377. Instead, the change process is as follows: You send us the product to be changed with General Taxi without any shipping cost. When we receive the product we check whether it meets the above requirements. If you do, we'll send you the new product. The shipping cost of the new product is charged to you and is 5 euros if it is sent to you with Geniki Taxydromiki.

It is clarified that changes are always made to the current price of the product with the extra charge mentioned above. If the new product you choose has a lower price than you return, you are entitled to a discount coupon equal to the difference. Money refund for the above case does not occur.

Return of Defective Products
In cases where, with proven fault of culthop.gr, products of poor and defective quality were sold or by error in order receipt, invoicing, shipment, damaged during transportation, bad packaging, etc. then cultshop.gr takes full responsibility for the replacement, the cost of return (in which case it will deposit the corresponding amount of expenses on a bank account to be indicated to it), as well as the resupply costs.

In order to determine if the product is defective, you should send us by email to info@cultshop.gr photographs of the product to be checked by the responsible department of the company. If you send us the product without following the above procedure, you will be charged in full shipping costs of the product as well as our company reserves the right to refuse to receive it.
Return terms remain the same as those mentioned above.

8) USE - OPERATION - WEBSITE CONTENT
Both the company and the consumer are bound in the correct and good faith and fair use and operation of the website.
In order for the access to culthop.gr to be correct and complete it is necessary to activate in the browser the JavaScript language as well as the possibility of receiving cookies. Also, you must have installed a version of Internet Explorer over 6 or a Mozilla Firefox version above 3.5 or another equivalent web browser version.
We also recommend that you use the latest versions of browsers and Adobe Flash Player to display additional graphics.
The user - consumer - member of cultshop.gr acknowledges and accepts that the use of some of the services of culthop.gr may have to download some of the upgraded electronic programs to the PC. The Company retains the exclusive right, and the consumer accepts it unconditionally, to interrupt permanently or temporarily the operation of cultshop.gr with or without notice to users / members and visitors of culthop.gr.
In any case, the user - consumer - visitor - member undertakes and agrees that they will not use the cultshop.gr to send, publish, send by e - mail or otherwise transmit any content that is illegal, harmful, threatening, defamatory, slanderous, defamatory, vulgar, obscene, libelous, is a violation of someone else's privacy, shows empathy, or racial, ethnic or other discrimination, can cause injuries to minors in any way, (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destruction or equipment of the operation of any software or computer hardware intentionally or unintentionally violates applicable Greek and Community law and its provisions may interfere with third parties in any way and any Content is used to collect or store personal data about others users.
The company takes care of the correct and accurate publication of all the product-related information that promotes and promotes from culthop.gr. However, our company is not responsible for any errors in the operation of the electronic department store, the information displayed and displayed (such as, but not limited to, price, availability, photo, item, etc.) that may be due to technological failures and errors , typographical and / or "human" mistakes and / or incorrect information from vendors even through negligence.
Please, if you find any error before and / or after your order is complete, please send us an e-mail to info@cultshop.gr and / or contact us at 2431076377. In any case, however, if you find an error, we ask that you do not proceed with sending an order request before our company is notified to clarify this issue.
Our company's marketing strategy and pricing policy are fully in line with the anti-competitive provisions. For this reason, the prices of products sold at culthop.gr may differ from other similar products sold at other points of sale, since our company makes occasional offers of products or other promotions whenever it deems necessary for the most appropriate achieve its business objectives.
Our company has the exclusive right to change the price of any product at any time, without justification and without prior notice.

9) COPYRIGHT
The entire content of culthop.gr is the intellectual property of the company and is protected by the relevant provisions of the relevant national and international legislation and the international intellectual property agreements. Indicatively, the texts, all kinds of files, logos, layouts of the culthop.gr, the programs, the photographs, the designs, the commercial and financial data, etc., are mentioned. They are not the intellectual property of the company our third-party intellectual property rights, partners, collaborators, etc. It is expressly prohibited to copy, distribute, store, reproduce, republish, store, reproduce, republish, transfer, modify, modify, and any related action expressly or in part without the express prior written consent of the Company . Any action contrary to the above prohibition may be an infringement of the intellectual / industrial property rights of our company. The company expressly reserves all legal rights to claim any positive and consequential damages to it.
The company has the ability to make commercial use (either by itself or by third parties) of all items displayed on culthop.gr and to modify these data whenever it wishes with or without prior notice of users - consumers - members of "cultshop .gr ", who unreservedly accept the above company's ability.

10) PERSONAL DATA
Our company takes every possible care to receive from you your full and correct information. Therefore, our company has no responsibility in the event that any of its contractual or legal obligations are not properly executed and / or timely due to your sending incorrect personal details.
In particular, any notice that will be given to us at the email address you gave us (for example, about the lack of availability of the product, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you. The same applies to the communication and shipping address of the products as well as to the telephones. In any case, you are required to re-update your information whenever a change occurs.
For your better service and convenience for your future purchases, you will need to register as users of "cultshop.gr" (log in) when you first send a request for an order to our company, so when you first send a request for an order - visit you ask to open an account with us and create a user profile (Full name, gender and date of birth), using your own unique password (username & password). When signing up as a registered user, the company may also register as a registered user to install a session cookie system solely for identifying you and your transactions to create your history as a customer displayed on your personal page and is only visible to you. The above session cookies are solely designed to help you better manage your profile and transactions so you do not have to declare your details from the beginning every time you visit cultshop.gr. The session cookies are deleted as soon as you log out of a registered user.
Our company collects your absolutely necessary personal data, exclusively in the context of trading with cultshop.gr and our communication with you to complete our transaction between us. In any case, you have the ability to visually access your data and request the deletion of your information. You are also entitled to exercise at any time all your rights under Articles 11-13 of Law 2472/1997. In any case, however, your data is retained by our company only for as long as you are a registered user of cultshop.gr and / or for as long as your transactions are executed with us and are deleted as soon as you have been unsubscribed by us and / or the transaction has been completed with you .
Your personal data is not disclosed to any third party and managed exclusively by our company, with the exception of: (i) data relating to the execution and settlement of electronic payments by credit card; and (ii) the data strictly necessary for the execution of order from our partner companies.
All of your data is protected and managed in accordance with the terms and conditions of Greek law, in particular Law 2472/1997, and our company strictly follows all the rules established by the relevant legislative framework. Also, all of your data, data and transactions are governed by the principles of confidentiality of communications (electronic and non-commercial) and commerce and all necessary measures are taken to protect and safeguard their confidentiality during the transmission and / and execution of transactions.
The user - consumer - member of cultshop.gr should also preserve the confidentiality of his or her data and not make any disclosures to third parties (albeit from his / her negligence) or to disclose the use of the data by third parties. It is also recommended to change the password at regular intervals. The Company reserves its liability for any loss or damage caused by an unlawful violation of the above user-consumer obligations - member of culthop.gr. Finally, in order to complete the ordering process, you accept the sending of automated or personalized emails both directly to your PC and personally to the email address you have communicated to us, as well as any telephone communication on the telephones you have communicated to us, by employees of the company us.

11) DATA AND TRANSACTION SAFETY
Our company takes all the necessary measures (data encryption, etc.) for the unimpeded safeguarding of personal data and transactions. Customer data are not disclosed to third parties and while browsing the site remain encrypted and thus not visible by Third unauthorized persons. Encryption is valid at all stages and procedures for the transaction and sending of your personal data - data to and from cultshop.gr as indicatively in the shopping cart, the wish list, your registered user's personal page, the registered user account page (log in), the order form, the transfer of data to and from the company, etc.
The codes used for your identification are: i) the E-mail or username and ii) the Personal Security Password, which each time you enter them give you access with absolute security to your personal data. You can change the above codes whenever and as often as you like.
The only person who has access to your information is you through the above codes and you are solely responsible for keeping secrecy and hiding it from third parties. In case of loss or leakage, you must immediately notify us, otherwise our company is not responsible for the use of the password by an unauthorized person.
For security reasons, we recommend that you change these codes at regular intervals and avoid using the same and easily traceable codes, using not only letters and numbers, but also symbols to create your passwords.

12) LIMITATION OF LIABILITY OF THE COMPANY
The user-consumer - member of cultshop.gr expressly, irrevocably and unreservedly accepts the company's absolute right to discontinue the use of the passwords in the services of culthop.gr and to discontinue the distribution of the content and the information of culthop.gr whenever she considers that these terms are being violated by him. In addition, the Company may discontinue, suspend, or modify the functionality of cultshop.gr in whole or in part, permanently or temporarily at any time with or without prior notice from the user - consumer - member of culthop.gr.
The company is not responsible if, for any reason, including negligence, cultshop.gr stops functioning or becomes difficult and / or impossible to access and / or if, despite the security measures that are in place, "viruses" or other malicious software and transmitted to user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in proper operation or by intercepting data relating to the personal data of customers and registered users of culthop.gr.
Furthermore, the Company has no responsibility in relation to the consumer's communication with third parties that may be advertised on culthop.gr and is not responsible for any issue arising from the eventual conclusion of any commercial transaction between the user / member and the third advertiser.
Furthermore, our company is not responsible for any legal or civil and / or criminal claims or for any damages (positive, special or incidental, which are indicative, not limitation, dissociative and / or cumulative, loss of profits, data, lost profits, monetary satisfaction, etc.) by users - consumers - members of cultshop.gr or third parties due to a cause related to the operation or not and / or the use of culthop.gr and / or inability to provide services and / or information made available by the company through t U cultshop.gr and / and / or any unauthorized third party interventions to products and / or services or information available through this and / or created security gaps.
In any case, however, and if any of the above is due to a proven deception of the company, the company is liable only to cover any positive damage suffered by the injured party and directly related to the above and the company's deception. Similarly, all limitations of liability contained in these Terms.